While ABC Pediatrics does not have a full time Phone advice nurse, many insurance companies have made phone advice nurses available to their patients 24 hours a day. A good source for phone advice is often listed on the back of your child's insurance card or on the insurance company website.

 

Our MAs, RNs, and providers will triage urgent phone calls during the day between seeing office patients. All of our staff uses the standard Barton Schmidt Pediatric protocols when answering medical questions over the phone. Many illnesses cannot be diagnosed over the phone without the provider seeing the patient or without the confirmation of testing.

When you call, please tell the receptionist the main complaint, along with your child's name and age. If the child's main complaint is one of the ones identified by the providers as needing to be seen, the receptionist will offer you an appointment time.  If we need to call you back, it is also helpful if you give your name and the number to reach you in the next 2 to 3 hours. Our staff will attach an electronic note to your child’s computer chart and send it to the appropriate person to call you back.